Combining the Viable System Model and Kotter’s 8 Steps for Multidepartment Integration in Hospitals

Guillaume Lamé (), Oualid Jouini () and Julie Stal-Le Cardinal ()
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Guillaume Lamé: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec
Oualid Jouini: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec
Julie Stal-Le Cardinal: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec

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Abstract: Integration between different departments is a major challenge for hospitals. It is considered as a key step towards greater efficiency. Yet research in industrial engineering does not provide satisfactory answers to this issue. Multi-departments issues are under-investigated and the implementation of recommendations is scarce. In this article, we focus on the first phases of a change program aiming at the better integration of a hospital sub-system. We propose an original methodological combination: Stafford Beer's Viable System Model, an organizational cybernetics model, is coupled with John Kotter's 8 steps for leading change, a change management method. We implement this approach in an action-research project in a French hospital's outpatient chemotherapy sub-system. The method allows us to diagnose structural issues in the system, to build a change program and to launch its implementation effectively. The first elements of an integrated vision are already present in the hospital.

Keywords: Viable System Model; integration; hospital management; change management; action-research (search for similar items in EconPapers)
Date: 2017-05-03
Note: View the original document on HAL open archive server: https://hal.science/hal-01519593
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Citations: View citations in EconPapers (1)

Published in 12ème Conférence Internationale de Génie Industriel, May 2017, Compiègne, France

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