MENINGKATKAN MUTU PELAYANAN DALAM USAHA MENGHIMPUN DANA MASYARAKAT (TABUNGAN) PADA PT. BANK PERKREDITAN RAKYAT PRIMA MULIA ANUGRAH CABANG PADANG

Rido Yuvendri and Romi Susanto

No 6prcd, OSF Preprints from Center for Open Science

Abstract: The purpose of this study is to know and understand how the quality of service in an effort to raise funds Society (Savings) at PT. Bank Perkreditan Rakyat Prima Mulia Anugrah Cabang Padang. Quality of service focus on customer satisfaction in fulfillment of desire and requirement to reach the expectation of Customer. the quality of service is an important matter in the business of raising funds Society (Savings). At PT. BPR PMA Cabang Padang quality service strategy in the effort to raise public funds (savings) is a strategy to pick up the ball, promotion strategy, welcome customers with a smile and maintain good relations with customers and supporting factors that directly affect the quality of service to customers is the location , interest rates, trust and security.

Date: 2019-02-13
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:6prcd

DOI: 10.31219/osf.io/6prcd

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