PENILAIAN KINERJA TELLER DALAM UPAYA MENINGKATKAN PELAYANAN NASABAH PT. BPR OPHIRPASAMAN BARAT

Merina Wati, Elva Dona and Mariani St.B Tanjung

No srq9w, OSF Preprints from Center for Open Science

Abstract: Banking is one business entity that seeks in the field of financial services. PT. BPR Ophir Pasaman Barat is a financial institution that raises savings and distributes funds to the public. The spearhead of the financial industry is service, at PT. BPR Ophir Pasaman Barat main service is at the teller. The formulation of the problem taken is how the performance of teller PT. BPR Ophir Pasaman Barat. The purpose of this study to determine the performance of tellers in improving customer service PT. BPR Ophir Pasaman Barat.Reseorch methods descriptive qualitative in which judgement sampling, in data collection to conduct research on customers of PT. BPR Ophir Pasaman Barat from the twenty-fifth to the twenty-seventh of January 2018. The researcher interviewed thirty customers at that time was the customer who had transacted with the teller. The ratings assessed by the customer are five indicators or aspects (Tangible, responsiveness, assurance, reliability, and Emphaty). Conclusions drawn from customer ratings about teller service at PT. BPR Ophir Pasaman Barat is good.

Date: 2019-07-16
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:srq9w

DOI: 10.31219/osf.io/srq9w

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