THE PHENOMENON OF TOTAL QUALITY MANAGEMENT (TQM) AND ITS IMPACT ON THE PERFORMANCE OF GHANAIAN CONSTRUCTION INDUSTRY

Emmanuel Yao Bedi () and Richmond Kweku Frempong ()
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Emmanuel Yao Bedi: Fountain Mission International School
Richmond Kweku Frempong: Koforidua Polytechnic

No 2804752, Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences

Abstract: This study seeks to investigate the phenomenon of Total Quality Management and its impact on the performance of Ghanaian construction industry. The study looks at customer?s performance perception against the practitioner?s performance perception in line with quality of products in the construction industry.The study adopts both quantitative and qualitative methods based on semi-structured questionnaire to interview and interact with the management of construction firms in Ghana on how the concept of quality management was adopted in their organization and its effects on construction processes.The potential outcome of this research is to help advance the knowledge and understanding of TQM within the Ghanaian construction industry and also to investigate the level of adoption in the Ghana?s construction industry. The study also determines the impact of existing TQM models on Ghana?s construction industry.

Keywords: ManagementQuality; ManagementTotal; Quality; ManagementPerformance (search for similar items in EconPapers)
Pages: 1 page
Date: 2015-10
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Published in Proceedings of the Proceedings of the 19th International Academic Conference, Florence, Oct 2015, pages 88-88

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Persistent link: https://EconPapers.repec.org/RePEc:sek:iacpro:2804752

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