CUSTOMER SATISFACTION TOWARDS ORDER PROCESSING, QUOTATION PROCESSING AND SUPPLY IN JINDAL INDUSTRIES

Dalbir Singh and M. R. P. Singh

No 2014-09-14, Working papers from Voice of Research

Abstract: Customer satisfaction is essential to business success. Satisfied customers do more business with you more often. They purchase more each time, and they purchase more often. They also refer their family and friends to you. When you sell more, your profits are greater. If your customer is not satisfied, he or she will stop doing business with you. All the things you do to achieve quality and provide excellent service are not important at all if you do not work to satisfy the customer. Customer satisfaction is the customer's perception that his or her expectations have been met or surpassed. You buy something and you expect it to work properly. If it does, you are satisfied. If it does not, you are dissatisfied. Now, it is up to the seller to find a way to fix the problem so that you can become satisfied. The paper highlights the customer satisfaction towards order processing, quotation processing and supply in Jindal Industries. Key words: Customer Satisfaction, Order Processing, Quotation Processing.

Date: 2014-09
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