Details about Mamoun Akroush

Access statistics for papers by Mamoun Akroush.

Last updated 2010-08-11. Update your information in the RePEc Author Service.

Short-id: pak65

Journal Articles

2010

1. The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives
   International Journal of Services, Economics and Management, 2010, 2, (1), 80-108 View citations (3)

2009

2. Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan
   International Journal of Services, Economics and Management, 2009, 1, (3), 209-232

2008

3. Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan
   Global Business and Economics Review, 2008, 10, (1), 98-122 View citations (2)