Details about Mamoun Akroush
Access statistics for papers by Mamoun Akroush.
Last updated 2010-08-11. Update your information in the RePEc Author Service.
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- The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives
International Journal of Services, Economics and Management, 2010, 2, (1), 80-108 View citations (1)
- Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan
International Journal of Services, Economics and Management, 2009, 1, (3), 209-232
- Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan
Global Business and Economics Review, 2008, 10, (1), 98-122 View citations (1)