Details about Marlene Amorim

Access statistics for papers by Marlene Amorim.

Last updated 2020-09-24. Update your information in the RePEc Author Service.

Short-id: pam242

Journal Articles

2020

1. An Adaptation of SERVQUAL for Events Evaluation: An Environmental Sustainability Addon
   Sustainability, 2020, 12, (18), 1-19

2019

2. Economic, Environmental and Social Benefits of Adoption of Pyrolysis Process of Tires: A Feasible and Ecofriendly Mode to Reduce the Impacts of Scrap Tires in Brazil
   Sustainability, 2019, 11, (7), 1-18 View citations (6)
3. Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry
   International Journal of Production Economics, 2019, 215, (C), 24-33 View citations (2)
4. Overcoming Barriers for Adopting Cleaner Production: A Case Study in Brazilian Small Metal-Mechanic Companies
   Sustainability, 2019, 11, (17), 1-14 View citations (1)

2018

5. Product Innovation in the Crafts Sector
   Technology Transfer and Entrepreneurship, 2018, 5, (2), 100-109

2014

6. Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services
   Organizacija, 2014, 47, (3), 10

Chapters

Undated

1. Building on eWOM to Understand Service Quality in Hotel Services
   IntechOpen
2. Customers' Online Interaction Experiences with Fashion Brands: E-Information and E-Buying
   IntechOpen