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Details about Marlene Amorim

Workplace:Departamento de Economia, Gestão e Engenharia Industrial (Department of Economics, Management and Industrial Engineering), Universidade de Aveiro (University of Aveiro), (more information at EDIRC)

Access statistics for papers by Marlene Amorim.

Last updated 2020-09-24. Update your information in the RePEc Author Service.

Short-id: pam242

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Journal Articles


  1. An Adaptation of SERVQUAL for Events Evaluation: An Environmental Sustainability Addon
    Sustainability, 2020, 12, (18), 1-19 Downloads View citations (1)


  1. Economic, Environmental and Social Benefits of Adoption of Pyrolysis Process of Tires: A Feasible and Ecofriendly Mode to Reduce the Impacts of Scrap Tires in Brazil
    Sustainability, 2019, 11, (7), 1-18 Downloads View citations (7)
  2. Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry
    International Journal of Production Economics, 2019, 215, (C), 24-33 Downloads View citations (3)
  3. Overcoming Barriers for Adopting Cleaner Production: A Case Study in Brazilian Small Metal-Mechanic Companies
    Sustainability, 2019, 11, (17), 1-14 Downloads View citations (7)


  1. Product Innovation in the Crafts Sector
    Technology Transfer and Entrepreneurship, 2018, 5, (2), 100-109 Downloads


  1. Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services
    Organizacija, 2014, 47, (3), 10 Downloads View citations (1)



  1. Building on eWOM to Understand Service Quality in Hotel Services
    IntechOpen Downloads View citations (1)
  2. Customers' Online Interaction Experiences with Fashion Brands: E-Information and E-Buying
    IntechOpen Downloads
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