Details about Marlene Amorim
Access statistics for papers by Marlene Amorim.
Last updated 2020-09-24. Update your information in the RePEc Author Service.
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- An Adaptation of SERVQUAL for Events Evaluation: An Environmental Sustainability Addon
Sustainability, 2020, 12, (18), 1-19
- Economic, Environmental and Social Benefits of Adoption of Pyrolysis Process of Tires: A Feasible and Ecofriendly Mode to Reduce the Impacts of Scrap Tires in Brazil
Sustainability, 2019, 11, (7), 1-18 View citations (6)
- Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry
International Journal of Production Economics, 2019, 215, (C), 24-33 View citations (2)
- Overcoming Barriers for Adopting Cleaner Production: A Case Study in Brazilian Small Metal-Mechanic Companies
Sustainability, 2019, 11, (17), 1-14 View citations (1)
- Product Innovation in the Crafts Sector
Technology Transfer and Entrepreneurship, 2018, 5, (2), 100-109
- Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services
Organizacija, 2014, 47, (3), 10
- Building on eWOM to Understand Service Quality in Hotel Services
- Customers' Online Interaction Experiences with Fashion Brands: E-Information and E-Buying
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