Details about Tor Wallin Andreassen

Access statistics for papers by Tor Wallin Andreassen.

Last updated 2023-07-08. Update your information in the RePEc Author Service.

Short-id: pan116

Journal Articles

2022

1. Competing through innovation: Let the customer judge!
   Journal of Business Research, 2022, 153, (C), 87-101 View citations (3)

2021

2. A customer-centric five actor model for sustainability and service innovation
   Journal of Business Research, 2021, 136, (C), 389-401 View citations (8)

2020

3. Virtual reality through the customer journey: Framework and propositions
   Journal of Retailing and Consumer Services, 2020, 55, (C) View citations (18)

2017

4. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
   Journal of Business Research, 2017, 79, (C), 238-246 View citations (50)

2015

5. Behavioral Disinhibition Can Foster Intentions to Healthy Lifestyle Change by Overcoming Commitment to Past Behavior
   PLOS ONE, 2015, 10, (11), 1-12 View citations (1)

2008

6. —Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego
   Marketing Science, 2008, 27, (3), 531-532 View citations (2)

2006

7. The Impact of Non-Normality and Estimation Methods in SEM on Satisfaction Research in Marketing
   Quality & Quantity: International Journal of Methodology, 2006, 40, (1), 39-58 View citations (14)

Chapters

2012

1. Customer Service: Does It Matter?
   Springer