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Details about Catherine Njoki Chege

Access statistics for papers by Catherine Njoki Chege.

Last updated 2026-01-23. Update your information in the RePEc Author Service.

Short-id: pch2332

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Journal Articles

2022

  1. Influence of service assurance on customer satisfaction across Kenyan insurance companies: A multi-level data analysis approach
    International Journal of Research in Business and Social Science (2147-4478), 2022, 11, (8), 35-49 Downloads

2021

  1. Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya
    International Journal of Research in Business and Social Science (2147-4478), 2021, 10, (1), 259-265 Downloads View citations (2)

2019

  1. Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya
    International Journal of Research in Business and Social Science (2147-4478), 2019, 8, (6), 357-366 Downloads
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