Details about Kristof Coussement

Access statistics for papers by Kristof Coussement.

Last updated 2016-11-04. Update your information in the RePEc Author Service.

Short-id: pco265

Working Papers

2010

1. Ensemble classification based on generalized additive models
   Working Papers, Hogeschool-Universiteit Brussel, Faculteit Economie en Management View citations (13)
   Also in Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration (2009)
   See also Journal Article Ensemble classification based on generalized additive models, Computational Statistics & Data Analysis, Elsevier (2010) View citations (13) (2010)

2009

2. Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (9)
   Also in Working Papers, Hogeschool-Universiteit Brussel, Faculteit Economie en Management (2009)

2008

3. Improving Customer Attrition Prediction by Integrating Emotions from Client/Company Interaction Emails and Evaluating Multiple Classifiers
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (16)
4. Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (27)

2007

5. Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (4)

2006

6. Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (26)

Journal Articles

2014

1. Data accuracy's impact on segmentation performance: Benchmarking RFM analysis, logistic regression, and decision trees
   Journal of Business Research, 2014, 67, (1), 2751-2758 View citations (11)

2013

2. Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning
   Journal of Business Research, 2013, 66, (9), 1629-1636 View citations (24)

2011

3. A probability-mapping algorithm for calibrating the posterior probabilities: A direct marketing application
   European Journal of Operational Research, 2011, 214, (3), 732-738 View citations (6)

2010

4. Ensemble classification based on generalized additive models
   Computational Statistics & Data Analysis, 2010, 54, (6), 1535-1546 View citations (13)
   See also Working Paper Ensemble classification based on generalized additive models, Working Papers (2010) View citations (13) (2010)