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Details about Ko C. de Ruyter

Workplace:Graduate School of Business and Economics (GSBE), School of Business and Economics, Maastricht University, (more information at EDIRC)
School of Business and Economics, Maastricht University, (more information at EDIRC)

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Short-id: pde585


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Journal Articles

2008

  1. The effect of humor in electronic service encounters
    Journal of Economic Psychology, 2008, 29, (2), 160-179 Downloads View citations (3)

2006

  1. The role of self- and group-efficacy in moderated group chat
    Journal of Economic Psychology, 2006, 27, (3), 324-343 Downloads

2005

  1. Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting
    Journal of Management Studies, 2005, 42, (8), 1593-1620 Downloads View citations (8)

2004

  1. An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
    Journal of Business Research, 2004, 57, (4), 437-444 Downloads View citations (16)
  2. Cooperating for service excellence in multichannel service systems: An empirical assessment
    Journal of Business Research, 2004, 57, (4), 424-436 Downloads View citations (5)
  3. E-tailers versus retailers: Which factors determine consumer preferences
    Journal of Business Research, 2004, 57, (7), 685-695 Downloads View citations (28)
  4. Knowledge Stocks and Information Flows in New Product Development*
    Journal of Management Studies, 2004, 41, (8), 1469-1498 Downloads View citations (12)
  5. Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings
    Marketing Letters, 2004, 15, (2_3), 99-111 Downloads View citations (12)
  6. Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study
    Marketing Letters, 2004, 15, (1), 21-36 Downloads View citations (55)

2003

  1. The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation
    Journal of Economic Psychology, 2003, 24, (6), 763-783 Downloads View citations (1)

2000

  1. Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation
    Journal of Management Studies, 2000, 37, (2), 257-276 Downloads View citations (1)
  2. The Marketing-Finance Interface: A Relational Exchange Perspective
    Journal of Business Research, 2000, 50, (2), 209-215 Downloads View citations (2)
  3. The role of corporate image and extension similarity in service brand extensions
    Journal of Economic Psychology, 2000, 21, (6), 639-659 Downloads View citations (8)
  4. With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares
    Journal of Economic Psychology, 2000, 21, (4), 387-409 Downloads View citations (3)

1999

  1. Commitment in auditor-client relationships: antecedents and consequences
    Accounting, Organizations and Society, 1999, 24, (1), 57-75 Downloads View citations (9)

1998

  1. On the complex nature of patient evaluations of general practice service
    Journal of Economic Psychology, 1998, 19, (5), 565-590 Downloads View citations (3)
  2. The role of value in the delivery process of hospitality services
    Journal of Economic Psychology, 1998, 19, (2), 159-177 Downloads View citations (4)

1997

  1. Merging service quality and service satisfaction. An empirical test of an integrative model
    Journal of Economic Psychology, 1997, 18, (4), 387-406 Downloads View citations (20)
 
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