Details about Ko C. de Ruyter

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Short-id: pde585

Journal Articles

2008

1. The effect of humor in electronic service encounters
   Journal of Economic Psychology, 2008, 29, (2), 160-179 View citations (6)

2006

2. The role of self- and group-efficacy in moderated group chat
   Journal of Economic Psychology, 2006, 27, (3), 324-343

2005

3. Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting
   Journal of Management Studies, 2005, 42, (8), 1593-1620 View citations (10)

2004

4. An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
   Journal of Business Research, 2004, 57, (4), 437-444 View citations (21)
5. Cooperating for service excellence in multichannel service systems: An empirical assessment
   Journal of Business Research, 2004, 57, (4), 424-436 View citations (6)
6. E-tailers versus retailers: Which factors determine consumer preferences
   Journal of Business Research, 2004, 57, (7), 685-695 View citations (38)
7. Knowledge Stocks and Information Flows in New Product Development*
   Journal of Management Studies, 2004, 41, (8), 1469-1498 View citations (16)
8. Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings
   Marketing Letters, 2004, 15, (2_3), 99-111 View citations (15)
9. Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study
   Marketing Letters, 2004, 15, (1), 21-36 View citations (93)

2003

10. The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation
    Journal of Economic Psychology, 2003, 24, (6), 763-783 View citations (1)

2000

11. Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation
    Journal of Management Studies, 2000, 37, (2), 257-276 View citations (1)
12. The Marketing-Finance Interface: A Relational Exchange Perspective
    Journal of Business Research, 2000, 50, (2), 209-215 View citations (3)
13. The role of corporate image and extension similarity in service brand extensions
    Journal of Economic Psychology, 2000, 21, (6), 639-659 View citations (19)
14. With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares
    Journal of Economic Psychology, 2000, 21, (4), 387-409 View citations (5)

1999

15. Commitment in auditor-client relationships: antecedents and consequences
    Accounting, Organizations and Society, 1999, 24, (1), 57-75 View citations (12)

1998

16. On the complex nature of patient evaluations of general practice service
    Journal of Economic Psychology, 1998, 19, (5), 565-590 View citations (3)
17. The role of value in the delivery process of hospitality services
    Journal of Economic Psychology, 1998, 19, (2), 159-177 View citations (4)

1997

18. Merging service quality and service satisfaction. An empirical test of an integrative model
    Journal of Economic Psychology, 1997, 18, (4), 387-406 View citations (26)