Details about Omar S. Itani
Access statistics for papers by Omar S. Itani.
Last updated 2020-09-28. Update your information in the RePEc Author Service.
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- Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
Journal of Retailing and Consumer Services, 2020, 53, (C)
- Exploring the role of extrovert-introvert customersâ€™ personality prototype as a driver of customer engagement: Does relationship duration matter?
Journal of Retailing and Consumer Services, 2020, 53, (C) View citations (1)
- When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias
Organizational Behavior and Human Decision Processes, 2020, 160, (C), 51-67
- Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics
Journal of Business Ethics, 2019, 156, (2), 417-438 View citations (2)
- Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?
Journal of Business Research, 2019, 102, (C), 120-130 View citations (1)
- Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India
Journal of Business Research, 2017, 81, (C), 144-154 View citations (6)
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