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Details about Omar S. Itani

Homepage:http://sb.lau.edu.lb/faculty-research/faculty/hm/dr-omar-itani.php
Workplace:College of Business and Entrepreneurship, University of Texas-Rio Grande Valley, (more information at EDIRC)
Department of Economics and Finance, College of Business and Entrepreneurship, University of Texas-Rio Grande Valley, (more information at EDIRC)

Access statistics for papers by Omar S. Itani.

Last updated 2024-04-07. Update your information in the RePEc Author Service.

Short-id: pit31


Jump to Journal Articles

Working Papers

2022

  1. Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda
    Post-Print, HAL
  2. The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital
    Post-Print, HAL

2020

  1. Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
    Post-Print, HAL View citations (9)
    See also Journal Article Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors, Journal of Retailing and Consumer Services, Elsevier (2020) Downloads View citations (11) (2020)

Journal Articles

2024

  1. How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities
    Technological Forecasting and Social Change, 2024, 201, (C) Downloads

2023

  1. Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View
    Journal of Business Ethics, 2023, 186, (1), 63-86 Downloads View citations (2)

2022

  1. Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate
    Journal of Business Ethics, 2022, 181, (4), 847-871 Downloads

2020

  1. Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
    Journal of Retailing and Consumer Services, 2020, 53, (C) Downloads View citations (11)
    See also Working Paper Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors, Post-Print (2020) View citations (9) (2020)
  2. Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?
    Journal of Retailing and Consumer Services, 2020, 53, (C) Downloads View citations (13)
  3. When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias
    Organizational Behavior and Human Decision Processes, 2020, 160, (C), 51-67 Downloads View citations (4)

2019

  1. Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics
    Journal of Business Ethics, 2019, 156, (2), 417-438 Downloads View citations (10)
  2. Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?
    Journal of Business Research, 2019, 102, (C), 120-130 Downloads View citations (8)

2017

  1. Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India
    Journal of Business Research, 2017, 81, (C), 144-154 Downloads View citations (27)
 
Page updated 2024-05-11