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Details about Omar S. Itani

Workplace:Adnan Kassar School of Business, Lebanese American University, (more information at EDIRC)

Access statistics for papers by Omar S. Itani.

Last updated 2020-09-28. Update your information in the RePEc Author Service.

Short-id: pit31

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Journal Articles


  1. Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
    Journal of Retailing and Consumer Services, 2020, 53, (C) Downloads
  2. Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?
    Journal of Retailing and Consumer Services, 2020, 53, (C) Downloads View citations (1)
  3. When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias
    Organizational Behavior and Human Decision Processes, 2020, 160, (C), 51-67 Downloads


  1. Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics
    Journal of Business Ethics, 2019, 156, (2), 417-438 Downloads View citations (2)
  2. Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?
    Journal of Business Research, 2019, 102, (C), 120-130 Downloads View citations (1)


  1. Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India
    Journal of Business Research, 2017, 81, (C), 144-154 Downloads View citations (6)
Page updated 2020-10-03