Details about Omar S. Itani

Access statistics for papers by Omar S. Itani.

Last updated 2025-03-15. Update your information in the RePEc Author Service.

Short-id: pit31

Working Papers

2022

1. Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda
   Post-Print, HAL View citations (1)
2. The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital
   Post-Print, HAL

2020

3. Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
   Post-Print, HAL View citations (9)
   See also Journal Article Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors, Journal of Retailing and Consumer Services, Elsevier (2020) View citations (11) (2020)

Journal Articles

2025

1. Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication
   Journal of Retailing and Consumer Services, 2025, 84, (C)

2024

2. How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities
   Technological Forecasting and Social Change, 2024, 201, (C)

2023

3. Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View
   Journal of Business Ethics, 2023, 186, (1), 63-86 View citations (4)

2022

4. Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate
   Journal of Business Ethics, 2022, 181, (4), 847-871 View citations (1)

2020

5. Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
   Journal of Retailing and Consumer Services, 2020, 53, (C) View citations (11)
   See also Working Paper Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors, Post-Print (2020) View citations (9) (2020)
6. Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?
   Journal of Retailing and Consumer Services, 2020, 53, (C) View citations (16)
7. When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias
   Organizational Behavior and Human Decision Processes, 2020, 160, (C), 51-67 View citations (4)

2019

8. Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics
   Journal of Business Ethics, 2019, 156, (2), 417-438 View citations (11)
9. Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?
   Journal of Business Research, 2019, 102, (C), 120-130 View citations (10)

2017

10. Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India
    Journal of Business Research, 2017, 81, (C), 144-154 View citations (28)