Details about Werner Kunz

Access statistics for papers by Werner Kunz.

Last updated 2026-07-16. Update your information in the RePEc Author Service.

Short-id: pku124

Working Papers

2007

1. Visualization of competitive market structure by means of choice data
   SFB 649 Discussion Papers, Humboldt University Berlin, Collaborative Research Center 649: Economic Risk
   See also Journal Article Visualization of competitive market structure by means of choice data, Computational Statistics, Springer (2007) View citations (1) (2007)

Journal Articles

2025

1. Unintended consequences of service robots – Recent progress and future research directions
   Journal of Business Research, 2025, 194, (C) View citations (1)

2022

2. Corporate digital responsibility: Dealing with ethical, privacy and fairness challenges of AI
   Journal of AI, Robotics & Workplace Automation, 2022, 1, (4), 325-328 View citations (3)
3. The Robot and I: The Rise of Hybrid ServiceTeams
   NIM Marketing Intelligence Review, 2022, 14, (2), 37-41

2017

4. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
   Journal of Business Research, 2017, 79, (C), 238-246 View citations (55)

2016

5. Cross-cultural differences in uses of online experts
   Journal of Business Research, 2016, 69, (3), 1148-1156 View citations (9)
6. Helping Firms Reduce Complexity in Multichannel Online Data: A New Taxonomy-Based Approach for Customer Journeys
   Journal of Retailing, 2016, 92, (2), 185-203 View citations (29)

2015

7. From virtual travelers to real friends: Relationship-building insights from an online travel community
   Journal of Business Research, 2015, 68, (9), 1822-1828 View citations (12)

2011

8. How does perceived firm innovativeness affect the consumer?
   Journal of Business Research, 2011, 64, (8), 816-822 View citations (59)

2007

9. Visualization of competitive market structure by means of choice data
   Computational Statistics, 2007, 22, (4), 521-531 View citations (1)
   See also Working Paper Visualization of competitive market structure by means of choice data, SFB 649 Discussion Papers (2007) (2007)

Chapters

2022

1. Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline
   Springer

2021

2. Service Robots in the Frontline: How Will Aarion Bank’s Customers Respond?
   Chapter 24 in Services Marketing People Technology Strategy, 2021, pp 566-570