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Details about Cecilia Aspuria Mercado

Workplace:Saint Louis University

Access statistics for papers by Cecilia Aspuria Mercado.

Last updated 2023-02-24. Update your information in the RePEc Author Service.

Short-id: pme564

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Journal Articles

2015

  1. Assessing the Value of Process Improvement by Means of Service Imperfections and Value-Leaks: The Case of a Large Scale Municipality Contact Center
    Service Science, 2015, 7, (3), 196-209 Downloads
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