Details about Jos van Iwaarden

Access statistics for papers by Jos van Iwaarden.

Last updated 2013-01-06. Update your information in the RePEc Author Service.

Short-id: pva37

Working Papers

2004

1. A transparent role of information systems within business processes: A case study
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (1)
2. Mystery shopping: A tool to develop insight into customer service provision
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (4)
3. Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (1)

2002

4. A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam

2001

5. The E-Business Research Network: summary of the results of the Dutch pilot survey
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam