Details about Ton van der Wiele

Access statistics for papers by Ton van der Wiele.

Last updated 2024-05-08. Update your information in the RePEc Author Service.

Short-id: pva48

Working Papers

2004

1. A transparent role of information systems within business processes: A case study
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (1)
2. Mystery shopping: A tool to develop insight into customer service provision
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (4)
3. Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (1)

2003

4. Mystery Shopping: In-depth measurement of customer satisfaction
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (3)

2002

5. A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam
6. High Performance Work Systems
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam
7. ISO 9000 Series Certification Over Time: what have we learnt?
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (1)
8. The Importance Of Customer Satisfaction In Organisational Transformation
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (2)

2001

9. Empirical Evidence for the Relation between Customer Satisfaction and Business Performance
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (5)
10. Employee Perception on Commitment Oriented Work Systems
    ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (8)
11. Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave
    ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (12)
12. The E-Business Research Network: summary of the results of the Dutch pilot survey
    ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam

Journal Articles

2006

1. A comparison of five modern improvement approaches
   International Journal of Productivity and Quality Management, 2006, 1, (4), 363-378

2001

2. Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control
   International Journal of Production Economics, 2001, 73, (2), 137-152 View citations (4)

1996

3. A Typology of Approaches to ISO Certification and TQM
   Australian Journal of Management, 1996, 21, (1), 57-72 View citations (1)