The influence of lecturer's work abilities and motivation on the quality of services to students at Pamulang university

Dewi Ulfah Arini (), Agita Tunjungsari (), Hardani Widhiastuti () and Khairunnisa Khairunnisa ()

International Journal of Innovative Research and Scientific Studies, 2025, vol. 8, issue 5, 28-34

Abstract: This research discusses the quality of lecturer services as demonstrated by the ability and work motivation of lecturers in designing their teaching methods, enabling students to absorb the transfer of knowledge provided and apply it in the field according to their abilities. Furthermore, Davis et al. [1] said skills and abilities are two interconnected aspects where a person's abilities can be observed through the skills demonstrated in their actions. Abilities rooted in creativity and skills are mental processes aimed at achieving specific goals. Lecturers' objectives in performing their duties and providing educational services should be based on an awareness of responsibilities, duties, and high work motivation, ensuring that their tasks are carried out effectively and appropriately. Therefore, every higher education leader should consider the needs of lecturers as outlined in motivation theory. The primary needs of lecturers include, among others, physical needs and job security. Addressing these physical needs reasonably can enable lecturers to perform their educational duties diligently. Based on previous research and theoretical studies, this research will utilize the Service Quality Survey Scale and the lecturers' ability scale in delivering material. Additionally, a work motivation scale will be administered electronically to gather specific information on lecturers' performance and motivation through quantitative descriptive analysis. The data analysis employed will be multiple regression, and the findings of this research will be published in a nationally accredited journal.

Keywords: Lecturers; Methods; Quality; Service; Teaching. (search for similar items in EconPapers)
Date: 2025
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