Manufacturing Excellence Approach to Business Performance Model

Jesus Alvarez () and Carlos Perry ()
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Jesus Alvarez: Universidad Autonoma de Nuevo Leon
Carlos Perry: Universidad Autonoma de Nuevo Leon

European Journal of Business and Economics, 2015, vol. 10, issue 1, 556 volume1: 10

Abstract: Six Sigma, lean manufacturing, total quality management, quality control, and quality function deployment are the fundamental set of tools to enhance productivity in organizations. There is some research that outlines the benefit of each tool into a particular context of firm´s productivity, but not into a broader context of firm´s competitiveness that is achieved thru business performance. The aim of this theoretical research paper is to contribute to this mean and propose a manufacturing excellence approach that links productivity tools into a broader context of business performance.

Keywords: Business performanceManufacturing excellence; Total quality management; Voice of the customer; Lean Sigma. (search for similar items in EconPapers)
JEL-codes: L15 L23 M11 (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:aad:ejbejj:v:10:y:2015:i:1:p:556

DOI: 10.12955/ejbe.v10i1.556

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