A TOOL FOR EMOTIONAL USER EXPERIENCE ASSESSMENT OF WEB-BASED MEDICAL SERVICES

Alexander Nikov () and Tramaine Alaina Gumaia ()
Additional contact information
Alexander Nikov: Faculty of Science and Technology, The University of the West Indies, St. Augustine
Tramaine Alaina Gumaia: Caribbean Industrial Research Insitute (CARIRI)

CBU International Conference Proceedings, 2016, vol. 4, issue 0, 840-845

Abstract: Emotional User Experience Design (eUXD) has become increasingly important for web-based services. The primary objective of this study is to enable users to use websites that are easy to understand and operate and pleasing to use. A checklist tool for an emotional user experience (eUX) assessment that supports web-based medical services is proposed. This tool measures user moods while using medical services’ websites. The tool allocates emotive design-oriented problems and thus defines relevant website design recommendations. A case study was performed illustrating the proposed tool on a website offering medical services. Five variants of this website with different design element categories were created. These variants were assessed, analyzed, and proposed for further redesign in applying the tool. The results reveal the variant and website design elements that best influenced eUX. Significant improvement in eUX is expected with implementation of design recommendations of this study. The advantages of the tool are: (1) measuring emotional responses of medical website users, (2) allocating emotive problems, (3) defining of recommendations for eUX design of web-based medical services, and (4) creation of suitable practices for eUX design of web-based medical services.

Keywords: User experienceuser emotions; assessment; tool; checklist; web-based medical services. (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations:

Downloads: (external link)
https://ojs.journals.cz/index.php/CBUIC/article/view/862/953 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aad:iseicj:v:4:y:2016:i:0:p:840-845

DOI: 10.12955/cbup.v4.862

Access Statistics for this article

More articles in CBU International Conference Proceedings from ISE Research Institute
Bibliographic data for series maintained by Petr Hájek ().