QUALITY OF THE EDUCATIONAL SERVICE –PERCEPTIONS AND EXPECTATIONS OF THE TEACHERS IN HIGH SCHOOLS FROM SUCEAVA COUNTY, ROMANIA

Laura Mirela Pintilie ()
Additional contact information
Laura Mirela Pintilie: Alexandru Ioan Cuza” University of Iasi

CBU International Conference Proceedings, 2017, vol. 5, issue 0, 757-763

Abstract: The goal of this study was to determine the main variables that are part of the management strategies for quality assurance in higher education. The study was conducted in 2016 on a representative sample of secondary schools in Suceava County, Romania. The research methodology has mixed quantitative analysis of collected data using a questionnaire applied to teachers from seven schools in the Suceava County (268 respondents) and qualitative analysis of public documents referring to performances in the secondary education system. To achieve the questionnaire, an adaptation of the SERVQUAL method was used, specific for the services domain. It was aimed at establishing the differences between perceptions and expectations of teachers on human and material resources necessary to ensure the quality of services in education. The results were correlated with data on students’ performances in high school and / or professional school.Changing the mentality of the teachers, self-assessment and objective assessment of the work performed and working conditions can lead to increased quality of educational services with direct effects in improving school performance of direct beneficiaries of education, the students.

Keywords: educationstrategy; quality (search for similar items in EconPapers)
JEL-codes: I (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
https://ojs.journals.cz/index.php/CBUIC/article/view/1021/1644 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aad:iseicj:v:5:y:2017:i:0:p:757-763

DOI: 10.12955/cbup.v5.1021

Access Statistics for this article

More articles in CBU International Conference Proceedings from ISE Research Institute
Bibliographic data for series maintained by Petr Hájek ().