The Role of Emotion in Product, Service and Business Model Design

Karla Straker () and Cara Wrigley ()
Additional contact information
Karla Straker: Queensland University of Technology
Cara Wrigley: Queensland University of Technology

Journal of Entrepreneurship, Management and Innovation, 2015, vol. 11, issue 1, 11-28

Abstract: Designers have become aware of the importance of creatig strong emotinal experiences intertwined with new tangible products for the past decade, however an increased interest from fims has emerged in developing new service and business models as complimentary forms of emotin-driven innovatin. This interdisciplinary study draws from the psychological sciences – theory of emotin – and the management sciences – business model literature to introduce this new innovatin agenda. The term visceral hedonic rhetoric (VHR) is defied as the propertis of a product, (and in this paper service and business model extensions) that persuasively induce the pursuit of pleasure at an instictual level of cognitin. This research paper lays the foundatin for VHR beyond a product setti, presentig the results from an empirical study where organizatins explored the possibilitis for VHR in the context of their business. The results found that fims currently believe VHR is perceived in either their product and/or services they provide. Implicatins suggest shiftng perspectie surrounding the use of VHR across a fim’s business model design in order to inflence the outcomes of their product and/or service design, resultig in an overall stronger emotinal connectin with the customer.

Keywords: visceral hedonic rhetoric; emotional design; business innovation; service design; business model design (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

Downloads: (external link)
http://jemi.edu.pl/uploadedFiles/file/all-issues/v ... e1_2015_Article2.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aae:journl:v:11:y:2015:i:1:p:11-28

DOI: 10.7341/20151112

Access Statistics for this article

More articles in Journal of Entrepreneurship, Management and Innovation from Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione"
Bibliographic data for series maintained by Anna Ujwary-Gil ().