Collaborative effect of workplace ostracism and self-efficacy versus job stress

Ambreen Sarwar, Muhammad Ibrahim Abdullah, Muddassar Sarfraz and Muhammad Kashif Imran
Additional contact information
Ambreen Sarwar: Ph.D. student at Department of Management Sciences, Comsats University Islamabad, Lahore Campus, 1.5 KM Defense Road Off Raiwand Rd, Pakistan, email: ambreen_sarwar@hotmail.com
Muhammad Ibrahim Abdullah: Ph.D., Assistant Professor, Department of Management Sciences, Comsats University Islamabad, Lahore Campus, 1.5 KM Defense Road, Off Raiwand, Pakistan 54000, email: miabdullah@cuilahore.edu.pk
Muhammad Kashif Imran: Ph.D. student at Department of Management Sciences, The Islamia University of Bahawalpur, University Chowk, Bahawalpur, Pakistan 63100, email: kkaasshhii@gmail.com

Journal of Entrepreneurship, Management and Innovation, 2019, vol. 15, issue 4, 107-138

Abstract: This paper aims to illuminate the association between workplace ostracism and stress since ostracism is the most prevalent form of mistreatment in modern-day work settings. The study also investigates the moderating role of employees’ self-efficacy, gender, and work culture. Data was collected through a survey and structured questionnaires from employees working in both public and private sector banks in Pakistan. Data Analysis was conducted using statistical techniques such as bootstrapping, regression analysis and process macros. The study findings reveal that workplace ostracism is positively related to stress; and negatively related to employee's self-efficacy. Gender and organizational work culture have a moderating relationship. Self-efficacy mitigated the adverse effects of workplace ostracism in the form of stress, as self-efficacious employees tend to experience less stress in their workplace. Organizations must take account of the stress-mitigating impact of self-efficacy which is principally strong for producing acceptable performance since mistreatment and impolite behaviors cannot be evaded and prevented entirely in the social context of the contemporary workplace. Implications and future research directions are discussed in light of the findings.

Keywords: workplace ostracism; stress; self-efficacy; conservation of resources theory; banking industry; Pakistan; Punjab (search for similar items in EconPapers)
JEL-codes: M1 M14 M19 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:aae:journl:v:15:y:2019:i:4:p:107-138

DOI: 10.7341/20191544

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