The Relationship of Perceived Service Quality and Expectation on Customer Satisfaction and Loyalty

Thi Le Ha Nguyen
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Thi Le Ha Nguyen: VNU University of Medicine and Pharmacy, Vietnam National University, Hanoi City, Vietnam

Biomedical Journal of Scientific & Technical Research, 2021, vol. 40, issue 1, 31889-31896

Abstract: The study examines the effect of perceived service quality PSQ and patient expectation...

Keywords: Journals on Biomedical Engineering; Journals on Biomedical Science; Journals on Biomedical Imaging; Journals on Biomedical Intervention; Open Access Medical Journal; List of Open Access Medical Journal; Top Medical Open Access Journal; Journals on Biomedical Science; Journals on Medical Informatics; Medical and Medicinal Journal (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:abf:journl:v:40:y:2021:i:1:p:31889-31896

DOI: 10.26717/BJSTR.2021.40.006396

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