Relacion y comparacion entre las variables de clima organizacional, satisfaccion y calidad de vida en una empresa de ventas por telefono en el noroeste de Mexico

Relationship and comparison between the variables of organizational climate, satisfaction and quality of life in a telephone sales company in northwestern Mexico

Jose A. Vera-Noriega (), Carlos Gabriel Borbon-Morales (), Juan Mejia-Trejo () and Francisco Fernando Durazo-Salas ()
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Jose A. Vera-Noriega: Centro de Investigacion en Alimentacion y Desarrollo A.C., Mexico
Carlos Gabriel Borbon-Morales: Centro de Investigacion en Alimentacion y Desarrollo A.C., Mexico
Juan Mejia-Trejo: Centro Universitario de Ciencias Economico Administrativas (CUCEA), Universidad de Guadalajara (UdeG), Mexico
Francisco Fernando Durazo-Salas: TECNOESTATA S.C., Mexico

Scientia et PRAXIS, 2023, vol. 3, issue 5, 83-109

Abstract: This article explores how organizational climate, job satisfaction, and quality of life interact in a Mexican call center. It compares the perceptions of employees on working conditions and management strategies, providing valuable insights for human resource practices to improve employee well-being and performance.

Keywords: Quality of life; Organizational climate; Working conditions; Job satisfaction; Call centers (search for similar items in EconPapers)
JEL-codes: J28 M54 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:abs:journl:v:3:y:2023:i:5:p:83-109

DOI: 10.55965/setp.3.05.a4

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