Household and Corporate Customers of Participation Banks in Turkey: Customers’ Satisfaction and Bank Patronage Factors

Elif Güneren Genç, H. Şaduman Okumuş and Okşan Kibritçi Artar
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Elif Güneren Genç: Istanbul Commerce University
H. Şaduman Okumuş: Istanbul Commerce University
Okşan Kibritçi Artar: Istanbul Commerce University

Journal of Finance Letters (Maliye ve Finans Yazıları), 2016, vol. 31, issue 106, 213-241

Abstract: Islamic banks (IBs) or Participation banks (PBs) in Turkey have not yet become one of the primary aspects of the Turkish financial system. The aim of this study is to empirically analyse in order for customers’ awareness towards the products/services provided by PBs, the reasons for choosing to bank with PBs, and customers’ satisfaction from the participating banking products and services in Turkey. To our knowledge this study has been carried out based on the most detailed and comprehensive data ever used in terms of comparative analysis of conventional banks and the PBs.

Keywords: Islamic Banking; Participation Banking; Customer Satisfaction; Customer Awareness; and Bank Patronage; Turkey (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:acc:malfin:v:31:y:2016:i:106:p:213-241

DOI: 10.33203/mfy.341772

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