An Economic Study on Factors that Influencing and Level of Satisfaction Towards Online Food Ordering in Madurai City

K R Srinivasan and T P Ramprasad
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K R Srinivasan: Sourashtra College
T P Ramprasad: Sourashtra College

Shanlax International Journal of Economics, 2021, vol. 9, issue 2, 77-82

Abstract: In modern era every one in the family exposed to western culture they prefer to order foods from favourite restaurants through online applications like swiggy, Zomato, food panda etc., Generally, people consume food from hotels which takes a lot of time for it delivery. The time factor will be more when people going to restaurants and buy foods and cost will also be more. This study is conducted to study the consumer satisfaction towards online food ordering using online applications, how it bridges the gap between the consumer and the hotels. In this study an attempt has been made to analyse the factors influencing consumers to buy food through food ordering applications and their satisfaction level towards those applications. Sample of 45 has been selected on the basis of simple random sampling. Questionnaire has been used to collect primary data from the respondent. SPSS has been used to test statistical viability of the study.

Keywords: Online applications; Online food order; Consumer satisfaction; Changing lifestyle; Doorstep food delivery system; Food delivery applications (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:acg:journl:v:9:y:2021:i:2:p:77-82

DOI: 10.34293/economics.v9i2.3790

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