Problems of quality assurance for joint academic programs

S. O. Shaposhnikov ()

University Management: Practice and Analysis, issue 4

Abstract: In the article there is made a problem analysis of quality assurance for joint academic programs as a satisfaction degree of customers, their expectations and needs. The author considers as customers students, participating in programs, administration and professors of universities-participants, employers, regional and federal authorities. The material is illustrated with case-studies from St-Petersburg State Electro-Technical University practice.

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