Studying of student satisfaction within operation of quality management system of higher educational institution

A. A. Spiridonova () and E. G. Khomutova ()

University Management: Practice and Analysis, issue 3

Abstract: This article presents the methodology of student satisfaction study focused on customer needs. Realization of all the methodology stages, focusing on the application of statistical methods at all stages of planning and implementation of students satisfaction studying is in details described.

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