MODEL OF PRODUCTION PROCESS AND RENDERING OF SERVICE IN EDUCATION

N. Sh. Nikitina () and N. V. Nikolaeva ()

University Management: Practice and Analysis, issue 1

Abstract: Establishing a university management quality system is a very complicated and multifold task. Its main purpose is to start and support processes of constant improvement. The basis for decision making is an efficient monitoring system which should correspond to the management quality model and provide reliable information on results of monitoring and quality assessment.

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