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Some hypotheses regarding the mobile telecommunications services marketing and consumers rights from Romania

Nicu Marcu () and Georgeta-Madalina Meghisan ()

The AMFITEATRU ECONOMIC journal, 2013, vol. 15, issue 34, 358-368

Abstract: The current research analysis consumers’ rights concerning personal data processing and confidentiality protection within the public communications sector as they are stated in the 2002/58/CE Directive of the European Parliament and Council from 12th of July 2002. The study objectives are: the way that users/ subscribers get informed about their rights in the field of mobile telephony services; the way that mobile telephony services operators inform their users/ subscribers about the subscription included services; the way that mobile telephony services operators inform their uses/ subscribers about the supplementary services that can be demanded; the rights regarding the personal data processing and confidentiality protection that mobile telephony services consumers agree with; the users/subscribers rights most frequently broken. The marketing research used a questionnaire based survey during January - March 2013 on a sample of 85 users/ subscribers from Romania. It has a preliminary character, shaping a further investigation activity with a higher thematic coverage and a smaller error under the limit of 5%. The data gathering method was a questionnaire based interview. Data were analyzed using the SPSS informatics program, version 16.0 for Windows. The following statistical functions were used for validating/invalidating the hypotheses: descriptive statistics, factor analysis and correlation function.

Keywords: research hypothesis; general economic services; mobile telecommunications services marketing; mobile telecommunications consumers’ rights; marketing research (search for similar items in EconPapers)
JEL-codes: M38 M31 M30 L86 L87 (search for similar items in EconPapers)
Date: 2013
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