The Role of Total Quality Management in Developing the Concept of Social Responsibility to Protect Public Interest in Associations of Liberal Professions

Cristina Raluca and Gh. Popescu ()
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Cristina Raluca: University of Bucharest
Gh. Popescu: The Bucharest University of Economic Studies

The AMFITEATRU ECONOMIC journal, 2017, vol. 19, issue S11, 1091

Abstract: The paper highlights the part of the results of a questionnaire-based research, carried out at the level of associations of liberal professions members of the Liberal Professions Union of Romania (LPUR). It was rated the implementation of the principles of Total Quality Management (TQM) among the 14 member associations of professions and were identified LPUR most important success factors of TQM that can help increase the social responsibility to the public interest associations of members of liberal professions. The research was conducted from April 18 to May 31, 2017 at the headquarters of the professional associations shall LPUR at a representative sample of 100 employees from 130 thereof. They identified 58 strengths confirming a high level of implementation of TQM principles and 28 issues that require improvement. It was identified good results about „activities and general working conditions” and „Quality Control”. At the same time were discovered gaps on the „flexibility of the organization” and in „Identifying and capitalizing expectations in meetings with members”. On the one hand, based on the results analysed, it was determined that „Exigency examinations access to employment ” and “Using professional standards” are the factors with the greatest impact on increasing social responsibility and the public interest and, on the other hand “the openness of associations - free competition” has the lowest impact.

Keywords: principles of total quality management; social responsibility; association of liberal profession; stakeholders; success factor for the defence of the public interest. (search for similar items in EconPapers)
JEL-codes: A10 D02 F63 I23 M21 M41 M42 P47 (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:aes:amfeco:v:19:y:2017:i:s11:p:1091

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