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Quality Management in Project Management Consulting. A Case Study in an International Consulting Company

Eduard Ceptureanu (), Sebastian-Ion Ceptureanu, Cristian-Eugen Luchian and Iuliana Luchian
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Sebastian-Ion Ceptureanu: The Bucharest University of Economic Studies, Romania
Cristian-Eugen Luchian: The Bucharest University of Economic Studies, Romania
Iuliana Luchian: The Bucharest University of Economic Studies, Romania

Authors registered in the RePEc Author Service: Sebastian Ion Ceptureanu ()

The AMFITEATRU ECONOMIC journal, 2017, vol. 19, issue 44, 215

Abstract: The present paper addresses quality management from the specific perspective of project management consulting service providers, in the framework of large infrastructure projects. Because of their supposed superiority in knowledge and experience, project management consultants have an ultimate responsibility for the proper implementing of the project. Therefore, quality management in consulting organizations should focus on critical success factors. As there is no consensus yet regarding the most important aspects of the consulting activity on which depend the achievement of the project aims, there is scope for further investigating this subject. Here, the case of a project management consulting organization involved in large infrastructure projects in Romania, Bulgaria, Moldova, Ukraine and Serbia is analyzed. Data collected through a questionnaire-based survey among international consultants and support personnel suggest that factors related to leadership style and communication skills are more closely tied to the success of the project than more technical aspects. The results constitute an empirical evidence of main success factors for specialized consulting services in project management and can be useful in improving business and project performance and achieving business excellence.

Keywords: quality management; consulting services; critical success factors; business performance (search for similar items in EconPapers)
JEL-codes: M10 O1 L2 (search for similar items in EconPapers)
Date: 2017
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