Appointment Scheduling System for a Primary Hospital

Norman Gwangwava () and Kgalalelo D. Ntesang ()
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Norman Gwangwava: Botswana International University of Science and Technology, Botswana
Kgalalelo D. Ntesang: Botswana International University of Science and Technology, Botswana

Database Systems Journal, 2021, vol. 12, issue 1, 40-55

Abstract: This paper proposes an appointment scheduling framework using an SMS-based queue management system to reduce patient waiting times in a primary hospital. The patient registration device contains a GSM module and a microcontroller that allows patients to book an appointment for consultation through sending and receiving messages. The system has the potential to reduce patient waiting times by over 95%.

Keywords: Queuing System; Queue Management; GSM; Outpatient; Healthcare; Patient Appointment; Scheduling (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:aes:dbjour:v:12:y:2021:i:1:p:40-55

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