A General Approach of Quality Cost Management Suitable for Effective Implementation in Software Systems

Stelian Brad ()

Informatica Economica, 2010, vol. 14, issue 4, 97-113

Abstract: Investments in quality are best quantified by implementing and managing quality cost systems. A review of various opinions coming from practitioners and researchers about the existent quality cost models reveals a set of drawbacks (e.g. too theoretical and too close to ideal cases; too academic, with less practical impact; too much personalized to particular business processes, with difficulties in extrapolating to other cases; not comprising all dimensions of a business system). Using concepts and tools in quality management theory and practice and algorithms of innovative problem solving, this paper formulates a novel approach to improve practical usability, comprehensiveness, flexibility and customizability of a quality cost management system (QCMS) when implementing it in a specific software application. Conclusions arising from the implementation in real industrial cases are also highlighted.

Keywords: Quality Costs; Performance Planning and Monitoring; Quality Management; Quality Cost Software (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:aes:infoec:v:14:y:2010:i:4:p:97-113

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