CONTENT ANALYSIS OF AN EXPLORATORY STUDY REGARDING THE COMMUNICATION OF LOCAL ADMINISTRATION IN WESTERN ROMANIA

Florina Maria Bente and Corneliu Bente
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Florina Maria Bente: “Alexandru Ioan Cuza” University of Iaşi,
Corneliu Bente: University of Oradea

Theoretical and Applied Economics, 2013, vol. XX, issue Special I, 250-264

Abstract: The purpose of this paper was to emphasize the main characteristics of communication in Western Romanian administration. Using qualitative research we investigated citizens' opinions on the communication in local public administration. As an exploratory study we performed a content analysis of information gathered from five focusgroups. By analyzing data it was possible to highlight the aspects that please or discontent the citizens. The goal was to collect a series of essential events from which some zonal characteristics or patterns could be discerned by interviewing persons in a small cluster.

Keywords: public administration; communication; focus-group; citizen satisfaction; expectations. (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:agr:journl:v:xx:y:2013:i:special-i:p:250-264

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