Ten essential principles for successful communication

George-Alexandru Istrate, Oana Ramona Bauer, Alexandra Elena TĂNASE (mihai) and Claudiu Aurelian Popa
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George-Alexandru Istrate: “Valahia” University of Târgoviște, Romania
Oana Ramona Bauer: “Valahia” University of Târgoviște, Romania
Alexandra Elena TĂNASE (mihai): “Valahia” University of Târgoviște, Romania
Claudiu Aurelian Popa: “Valahia” University of Târgoviște, Romania

Theoretical and Applied Economics, 2023, vol. XXX, issue Special, Summer, 184-193

Abstract: To improve efficiency in the communication between public officials and citizens, there are ten essential principles that must be followed. These include transparency, clarity, timely response, active listening, accountability, collaboration, adaptability, professionalism, confidentiality, and integrity. Applying these principles can have a positive impact on the communication between public officials and citizens and can improve public services. In this article, each principle will be explained and concrete examples of how they can be implemented will be provided.

Keywords: communication; civil servants; principles. (search for similar items in EconPapers)
Date: 2023
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