Dimensioning a Call Center: Simulation or Queue Theory?

Marco Aurélio Carino Bouzada

Journal of Operations and Supply Chain Management (JOSCM), 2009, vol. 02, issue 2

Keywords: Industrial; Organization (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:ags:jjoscm:289334

DOI: 10.22004/ag.econ.289334

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