Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach

Maria Morfoulaki, Yannis Tyrinopoulos and Georgia Aifadopoulou

Journal of the Transportation Research Forum, 2007, vol. 46, issue 01

Abstract: This paper addresses quality considerations in public transportation systems and, in particular, the relation between quality of public transport service and customer satisfaction. Its aim is to provide insights into the factors that affect transit-rider satisfaction and to present a model to calculate the probability of customer satisfaction. The proposed model identifies the most important attributes of public transport service quality that can be used for service planning.

Keywords: Public; Economics (search for similar items in EconPapers)
Date: 2007
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Citations: View citations in EconPapers (11)

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Persistent link: https://EconPapers.repec.org/RePEc:ags:ndjtrf:206876

DOI: 10.22004/ag.econ.206876

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