Transit Passenger Perceptions: Face‐to‐Face Versus Web‐Based Survey

Laura Eboli and Gabriella Mazzulla

Journal of the Transportation Research Forum, 2011, vol. 50, issue 01

Abstract: In this paper, face-to-face and web-based survey methods of collecting transit passenger perception data are compared using two transit customer satisfaction survey tools. Multivariate statistical analyses are applied to determine the differences between the two surveys. Some differences in behavior and attitudes of web survey respondents compared with those from a face-to-face survey are found. The results can help transit agencies manage their bus services to improve passenger satisfaction and service quality.

Keywords: Public; Economics (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:ags:ndjtrf:207204

DOI: 10.22004/ag.econ.207204

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