Digital Rights: Effects on the Quality and Simplification of Access to Public Administration Services

Irina Moroianu Zlătescu and Claudia Elena Marinică

Academic Journal of Law and Governance, 2022, vol. 10, issue 1-2, 28-42

Abstract: Creating and ensuring the existence of a digital society represents for the European Union and for the member states a priority and an objective to be achieved, and for this purpose concrete and rapid measures are being taken, the digital transition being the one that during the pandemic generated by the SARS-COV-2 virus constituted a bridge link between citizens and public authorities. Since the digital transition must be durable and sustainable, the reassessment of citizens' rights, the development of their digital rights to ensure access to public administration services are aspects that we focused on in this article, as it was found that all of these require increased efforts to reduce existing gaps and to facilitate access to digital services for all. We started from theoretical aspects related to the achievement of the digital decade by the European Union, by moving from digitization to digital transformation, analyzing the current state of Romania and Romanian public administration services, continuing with the digital rights of citizens - human rights in the digital environment, but also the responsibilities related to them, including what the possible improvements can be done and how to implement them. In order to achieve our proposed objective, specialized literature, legislation and statistical data provided by the European Union were subjected to analysis in order to highlight a more current picture of digital rights and responsibilities and the outline of a digital citizenship, which undoubtedly determines important effects on quality and simplifying access to public administration services, as much as possible in the current XXI century. The whole approach encourages being aware of the effects of digital transformation and digital education in order to keep up with the evolution of society, (the lawmakers) permanently guaranteeing human rights and freedoms.

Date: 2022
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