Balancing interests in the service industry: customers, team, and business

R. N. Akhmedshin ()

Entrepreneur’s Guide, 2025, vol. 18, issue 1

Abstract: This article explores the concept of a balanced approach to business management, emphasizing the harmony between three key aspects: customers, the team, and the business itself. The first section examines the importance of a personalized approach to customers, service customization, staff training in customer care, process standardization, and feedback management. The second section focuses on the role of the team in business success, discussing corporate culture, employee well being, employer branding, and creating a healthy work environment. The third section highlights the significance of systematic management, covering performance metrics analysis, resource accounting, and maintaining cleanliness and organization in business operations. The author concludes that maintaining a balance between these three aspects is crucial for sustainable business growth. Over–prioritizing any one of them can lead to lower service quality, employee demotivation, and financial losses. The article also provides practical tools to help entrepreneurs quickly implement balanced management principles in small service businesses.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:ahc:journl:y:2025:id:2067

DOI: 10.24182/2073-9885-2025-18-1-73-80

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