Methods of quality assessment services airport operations

A. A. Fridlyand () and V. K. Soluyanov ()

Entrepreneur’s Guide, issue 24

Abstract: Evaluation of the level of quality of services at regional airports of Russia, in our opinion, should be done in 2 ways: qualitative and quantitative assessment. This article presents a unified methodology for the evaluation of the quality of services at regional airports of the Russian Federation, which is a priority for improving the quality of customer services.

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