DO HR PARTICES AFFECT SERVICE QUALITY OF FRONT LINE STAFF

Dr.Farooq -E- Azam Cheema (), Afzal Ahmad Shah, Dr.Iqbal A.Phanwar (), Dr.Faisal Aftab () and Sayma Zia

IBT Journal of Business Studies (JBS), 2015, vol. 11, issue 1, 40-39

Abstract: Purpose The Basic objective of this study was to examine the role of HR practices like recruitment and selction, training performance appraisal and rewards management in enhancing overall service quality of the frontline of staff in the hotel industry in Karachi Pakistan.

Keywords: Women; Entrepreneurs; Motivation; Pakistan (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:aib:ibtjbs:v:11:y:2015:i:1:p:40-39

DOI: 10.46745/ilma.ibtjbs.2015.111.4

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