INFLUENCE OF QUALITY MANAGEMENT PRACTICES ON EMPLOYEES' PERCEPTION OF ORGANIZATIONAL EFFECTIVENESS AT KS&EW

Burhan Ahmad () and Rafique Ahmed Khan ()
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Burhan Ahmad: Bahira University, Karachi, Pakistan
Rafique Ahmed Khan: Bahira University, Karachi, Pakistan.

IBT Journal of Business Studies (JBS), 2018, vol. 14, issue 2, 117-131

Abstract: Purpose The research was conducted with the purpose to identify influence of various Quality Management Practices QMPs on organizational effectiveness at Karachi Shipyard and Engineering Works KS&EW.The QMPs selected for the research included Customer focus approach, Education and Training, Continuous Improvement, Teamwork, and Top Management Commitment.Methodology Adopting deductive approach, hypotheses were first formulated after extracting independent variables from the relevant literature.A research instrument in the form of a wellstructured questionnaire was developed for collection of quantitative primary data from a sample of 80 respondents.The collected data were then treated by applying correlation and regression analysis tools.Findings The impact of independent variables on dependent variable was established.Findings of the study indicate that there is a positive impact of various practices independent variables on organizational effectiveness, although with varying degree.Overall, employees have a positive perception about existing TQM practices and believe that these are quite effective to achieve desired objectives.Implications This study is considered quite beneficial for the management of KS&EW for ascertaining influence of quality management practices on organizational effectiveness.Managers of the organizations of other industries and academia may also find the study useful and can benefit from its findings.In the end some useful measures have been recommended to enable KS&EW for further improving organizational effectiveness.

Keywords: Quality Management; Customer Focus; Education and Training; Continuous Improvement; Teamwork; Top Management Commitment; Organizational Effectiveness (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:aib:ibtjbs:v:14:y:2018:i:2:p:117-131

DOI: 10.46745/ilma.ibtjbs.2018.142.10

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