THE RELATIONSHIPS BETWEEN THE EMOTIONAL INTELLIGENCE AND JOB SATISFACTION: EMPRICAL FINDINGS FROM HIGHER EDUCATION INSTITUTION IN MALAYSIA

Muhammad Alam ()

IBT Journal of Business Studies (JBS), 2009, vol. 5, issue 2, 124-139

Abstract: This study seeks to investigate the relationship between emotional intelligence EI and job satisfaction among the administrative staff in higher education institution in Malaysia.The literature suggests that employee skills in general and emotional intelligence in particular, play a significant role in the success of completing their goals in the workplace and hence perceived greater job satisfaction.This argument, despite its popularity, remains elusive.This can be attributed to the fact that although a few studies have provided evidence to support this argument, it has not received an appropriate empirical investigation at all level of employees and their work role in different industrial setting.This study attempts to narrow this gap by empirically examining the extent to which employees at universitys non teaching roles with a high emotional intelligence employed in public sector organizations develop positive work attitudes, behavior and outcomes.And therefore they perform well to sustain job satisfaction.Using a sample of 120 non teaching employees in University Perlis Malaysia, their EI were captured using a five point likert scale.Correlation statistics revealed that EI with its three dimensions, appraisal, utilization and regulation were associated significantly and positively with job satisfaction.The linear regression analysis result further confirmed the predictor nature of the three dimension of emotional intelligence for the job satisfaction.

Keywords: Emotional intelligence; job satisfaction; higher education (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:aib:ibtjbs:v:5:y:2009:i:2:p:124-139

DOI: 10.46745/ilma.ibtjbs.2009.52.4

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