FACTORS THAT IMPACT ON CITIZEN SATISFACTION AT THE LOCAL LEVEL � CASE STUDY ON IASI MUNICIPALITY

Elena Rusu Cigu () and Alina Constantin
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Alina Constantin: Alexandru Ioan Cuza University of Iasi, Faculty of Economics and Business Administration, Iasi, Romania

Journal of Public Administration, Finance and Law, 2013, vol. 4, issue 4, 238-246

Abstract: Degree of citizens satisfaction can be considered as a measure of the performance of the administration, representing at the same time a method of stimulating public sector reform. The major goal of local public administration is to achieve better outcomes for citizens, improve decision-making processes of public authorities and strengthen the responsibility towards beneficiaries. In the present research paper we have tried to highlight and analyze citizen satisfaction with the work of organizing an entertainment event by local authorities using a case study. The study aimed to identify issues related to the degree of participation in the organization of cultural, humanitarian, commercial, sports and entertainment events, the degree of satisfaction with the organization, and the costs supported by the local budget and also the citizens' perception on the reasons for organizing this event by the local authorities and not the least inconvenience to citizens in terms of its organization by the local authorities.

Keywords: citizen satisfaction; local budget; citizen participation; local public administration (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:aic:jopafl:y:2013:v:4:p:238-246

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