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Healthcare Services Quality In The Rural Health Centres And Its Impact On Nigeria Citizens

Joachim Abolaji Abiodun () and John Obamiro Kolade ()
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Joachim Abolaji Abiodun: Dept of Business Studies, Covenant University Ota, Ogun State, Nigeria
John Obamiro Kolade: Dept of Business Studies, Covenant University Ota, Ogun State, Nigeria

Analele Stiintifice ale Universitatii "Alexandru Ioan Cuza" din Iasi - Stiinte Economice (1954-2015), 2010, vol. 57, 305-312

Abstract: Empowering patients and understanding their views should be central to activities at the Pri-mary Health Care Level. This is because community cooperation and involvement is a high priority of the primary Health Care. This study, based on administered questionnaire to users of primary Health Care examines Patients/ Users view of quality of care at the primary level in other to assist care pro-viders to be more responsive to patients needs and, hence, deliver better quality of care. The study employed an additive compensatory model to integrate and stratify respondent’s responses and then subsequently correlate key service quality attribute to determine association. The findings suggest the need to emphasize ‘empathy’ for care providers and the provision of a reasonable level of physical fa-cilities to encourage care seekers/ users to place ‘faith’ in primary facilities and hence capacity utilization at the primary level facilities

Keywords: Health Centre; Primary Health Centre (PHC); Healthcare Customers/ Users; Service Quality; Providers; Empathy (search for similar items in EconPapers)
JEL-codes: I10 I18 (search for similar items in EconPapers)
Date: 2010
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