IT'S ALL ABOUT MANAGEMENT MANAGING INTERNAL COMMUNICATION PROCESSES
Mirit Yemini
Additional contact information
Mirit Yemini: Alexandru Ioan Cuza University Iasi, Faculty of Economics and Business Administration, Iasi, Romania
Review of Economic and Business Studies, 2025, issue si, 215-230
Abstract:
Internal communication has become a growing discipline in modern organizations due to its significant impact on employees’ performance. Today, internal communication integrates various processes, such as corporate communication, communication led by line managers, digital channels, and interpersonal communication. However, this diversity can lead to information overload and a loss of focus, as well as a challenge in internal communication management. This article presents the findings of a qualitative study that constitutes the first stage of a PhD-level research entitled: “The Relationship between Internal Communication Led by Line Managers and the Strength of Employees’ Engagement in Companies†. This study examines the internal communication processes based on data collected through interviews with 7 managers and 7 employees. The study has identified three core themes within internal communication processes: managerial communication skills, managing corporate communication, and managing types of channels and methods. Each theme illustrates a combination of key categories, i.e., sharing, listening, and the use of digital channels. Among these, managerial communication skills have emerged as the most critical process for internal communication delivery. This article not only reinforces existing literature but also highlights the pivotal role of line managers' managerial communication skills in the delivery of internal communication. Notably, this is evident even among employees whose line managers do not actively engage in communication with them.
Keywords: internal communication; internal communication management, communication led by managers, corporate communication, communication channels, managerial communication skills (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:
Downloads: (external link)
https://rebs.feaa.uaic.ro/articles/pdfs/385.pdf (application/pdf)
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:aic:revebs:y:2025:j:si:yeminim
DOI: 10.47743/rebs-2025-si-0014
Access Statistics for this article
More articles in Review of Economic and Business Studies from Alexandru Ioan Cuza University, Faculty of Economics and Business Administration Contact information at EDIRC.
Bibliographic data for series maintained by Sireteanu Napoleon-Alexandru ().