Enhanced Quality Service Assurance System: A Better Approach to Service Delivery

Omaka Samuel D., Onwudebelu Ugochukwu, Okemiri Henry Anayo, Achi Ifeanyi I and Richard-Nnabu Nneka
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Omaka Samuel D.: Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.
Onwudebelu Ugochukwu: Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.
Okemiri Henry Anayo: Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.
Achi Ifeanyi I: Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria. Â
Richard-Nnabu Nneka: Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.

Journal of Scientific Reports, 2021, vol. 3, issue 1, 51-68

Abstract: This work examines the need for enhancing the quality service assurance system of Servicom Nigeria and as well provides a model applicable in all area in quality service assurance. In other for customers report service failure to be reported just at the point of failure, we took advantage of the power of mobile application revolution, building a mobile complaint application that run on android. Data confidentiality, interactive feedback mechanism, easy complaint and transparency issues related to the old system are the major issues resolved by the new system using an android mobile application to interface between customers and the Servicom office. It also provides an administrative end for the Servicom office to receive and manage complaints from customers at different levels of offices in the Servicom Nigeria. These were done to enhance and improve the efficiency of customer complaints model and therefore enhancing the quality assurance system of Servicom Nigeria.

Keywords: Quality Service Assurance; Security; Servicom; Confidentiality; Data Security (search for similar items in EconPapers)
Date: 2021
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