Cognition of Organizational Change and Employee Innovation: Mediating and Moderating Mechanisms in China's Business Service Industry

Jing Zhang
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Jing Zhang: Centre of Postgraduate Studies, Asia Metropolitan University (AMU), Johor Bahru, Malaysia.

Journal of Scientific Reports, 2025, vol. 8, issue 1, 118-131

Abstract: This study investigates the impact of employees' cognition of the significance of organizational change on their innovation behavior in the Chinese business service industry. Drawing on self-determination theory and the theory of planned behavior, the research explores how change commitment mediates this relationship and how trust in leadership moderates its effects. The study uses a quantitative survey methodology, collecting data from 438 employees across multiple organizations. The results show a significant positive relationship between employees' perception of organizational change and their innovative behavior, with change commitment—comprising emotional, continuance, and normative dimensions—playing a critical mediating role. Additionally, trust in leadership was found to significantly strengthen the positive influence of change cognition on innovation by enhancing change commitment. These findings contribute to the literature on organizational change and employee innovation, providing deeper insights into the cognitive and emotional processes that drive innovative behavior. The study emphasizes the importance of fostering supportive leadership, transparent communication, and meaningful narratives of change in motivating employees. These practical insights can guide business leaders and policymakers in developing effective change management strategies that not only facilitate smoother transitions but also promote creativity and long-term organizational success in an increasingly competitive market.

Keywords: Organizational change; Employee innovation; Change commitment; Trust in leadership; Self-determination theory; Planned behavior (search for similar items in EconPapers)
Date: 2025
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